For Dena Cali Holistic Beauty Products, we do not accept items back that have been opened or used unless the product is damaged or defective. If you would like to return or exchange a holistic beauty item, please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and explain your reason for wanting to return the item. You will then receive an email with return instructions.  Them item must be returned to us within 30 days of receipt. Once your return has been received, a credit or refund will be issued within 30 days and an e-mail confirmation will be sent.